Company : City of Regina Location : Regina Saskatchewan From : Talent CA
Duties & Responsibilities Processes and reviews meter readings and adjusts as required.
Performs daily upload and download process for regular cycled meter readings, special final readings, electronic payments, and identifies reading errors.
Conducts prework and prechecks review.
Investigates and follows up on all reading exceptions and errors.
Sets up and schedules bill printing e-bills calculation and distribution of bills.
Identifies and distributes service order requests to the appropriate areas.
Investigates and follows up on all service order request exceptions and errors.
Processes move-in and move-out landlord and other related requests.
Sets up services and accounts for new residential construction.
Complete system calculations and adjustments as required.
Supports the Service Regina water meter shop water attendants and meter readers with inquiries on obtaining meter readings and consumption comparison.
Supports the operations regarding consumption data inquiries.
Answers inquiries from customers financial service representatives and other city departments Completes template letters regarding utilitybilling status and creates correspondence regarding utility accounts.
Performs investigations often resulting in adjustments.
Processes electronic utility payments Maintains filing systems in accordance with branch procedure and corporate records management policies and procedures.
Completes searches inputs data validates data and generates reports and lists from programs and applications.
Knowledge, Skills & Abilities Knowledge of the computerized utilitybilling system.
Knowledge of the computerized meter reading system.
Knowledge of the statutory regulations and bylaws and other policies and procedures related to watersewer.
Knowledge of standard accounting practices.
Ability to accurately perform complex mathematical calculations.
Ability to collect, organize and analyze data and make sound judgements.
Ability to maintain attention to detail and meet deadlines while managing and prioritizing a heavy workload within time constraints.
Ability to work independently with minimum instruction demonstrating initiative and sound decision making following established policies procedures and processes.
Ability to establish and maintain effective working relationships.
Demonstrated skill in the use of personal computers and Windows based software programs including Microsoft Word Excel and corporate applications such as CIS.
Education & Experience Completion of secondary school or equivalency plus business/office/Accounting administration courses Minimum of eighteen months of previous and on-the-job experience in business processes and customer/client service The Good Stuff Earned Days Off (EDO) every 3rd week.
Robust Benefits package after working 1907 hours, which includes Health/Dental/Basic Group Life, with optional Civic Pension Plan with Employer Contributions.
Supported educational programs to enhance employee knowledge and skills through our Educational Assistance Program.
Options for Long-term learning programs to provide opportunities for employees to work towards a designation, degree, etc., 50% off admission to City leisure facilities (Swimming, etc.), An inclusive and diverse work culture Note:
Testing may be done to evaluate knowledge, skills and abilities.
Note:
As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.
Note:
Successful candidates will be required to provide proof of acquired education.
$44,920.00 - $58,037.00 The City of Regina acknowledges that we are on Treaty 4 Territory, and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and the homeland of the Métis Nation.
We want to show our recognition and respect to the Nations and the ancestors of this territory, we are grateful for the privilege to be here, to co-exist.
We recognize that much of the harms of the past have shaped our relationship; we are committed to our work of building trust.
We hope for good and everlasting relationships to create true partnerships with Indigenous peoples.
Regina is committed to employment equity and accessibility.
We encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities and persons of all sexual orientations and gender identities/expressions.
Note:
The City of Regina strives to provide reasonable access and accommodations throughout the application and selection process.
If you would like to request an accommodation at any stage of the process, please note in your application or contact 306-777-7000. City of Regina ReginaSaskatchewan
