Technical Support Analyst > Edisoft Inc > Joboolo CA :
Company : Edisoft Inc Location : Toronto Ontario From : Neuvoo CA
You'll always feel empowered on our team, because we believe everyone's ideas are important.
And when it comes to your career development, we strive to support all of our employees with the tools, resources, and training they need to reach new milestones.
Over the next 6 months, Edisoft is embarking on an exciting rebrand and relocation to Toronto's downtown core with ambitious plans to grow our team.
If you're a hard-working individual looking to join a fun, and fast-paced environment, we would love to hear from you! The Role A Customer Success Analyst is an ambassador of the Edisoft brand, working directly with leading supply chain companies to deliver and support both Edisoft’s innovative digital products and services.
In this role the day to day activities will include assisting customers with the onboarding of new business or trading partners, as well as, troubleshooting operational and technical challenges and actively proposing solutions to existing customers.
If you are seeking a professional role to collaborate with some of the industry’s brightest and best people, develop your technical aptitude in SaaS applications and are looking for an innovative and fast paced environment that allows you to achieve your career potential then Edisoft is right for you.
Job Duties:
Below is a list of major tasks, duties, and responsibilities the Customer Success Analyst is expected to perform:
Provide Tier 1 and Tier 2 technicalsupport for inbound requests, per Edisoft’s market leading Service Level Agreement (SLA) and operational procedures Provide project implementation services per Edisoft’s innovative PDLC (Project Delivery Life Cycle) stages and standard implementation procedures Identify opportunities with customers on where they can improve their supply chain operations based on existing features and function of both Edisoft’s Digital Products and Services Provide product information and/or training of Edisoft’s existing Digital Products and Services, as well as, migration options from older versions of Edisoft products and services Manage inbound requests regarding sales quotations using Edisoft’s internal Merchant Playbook, as well as, resolving customer concerns related to account, license, billing information and other considerations as warranted Experience & Education Essential Skills Experience providing exceptional customer service Demonstrated track record of meeting goals and achieving high levels of customer satisfaction Strong written and verbal communication skills Ability to prioritize, excellent time management and ambition to grow skill sets Proficient in software application installation, configuration, networking Analytical skills, critical thinking, problem solving and ownership for quality of work Possess high level of understanding, patience, professionalism and empathy when dealing with customers Strong planning and organizational skills, with attention to detail Education University or College Undergraduate Degree Any certification in software, IT networking, Technology will be an asset Edisoft Inc TorontoOntario
