NetSuite Technical Support Analyst > Oracle > Joboolo CA :
Company : Oracle Location : Mississauga Ontario From : Talent CA
Performs routine to moderately complex troubleshooting and analysis to resolve issues Identifies software defects and reports to Quality Assurance/Development for investigation of root cause and fixing Documents case through formalized written communication Handle inquiries and problems within assigned major product area expertise/ skill set and effectively triage those outside area of expertise and transfers to the next Support level Performs translation of online communication to/from customers using our Machine Translation Tool and manage day-to-day case management translation tasks Proofread, edit, and revise translated materials and documentation Perform UAT and evaluate translation quality.
Help to arbiter linguistic quality assurance results Creates and maintains product specific terminology glossaries and language style guides to ensure consistency and cultural conformity Contribute ideas and feedback on processes related to internationalization Participate in various localization tasks/projects Create and maintain knowledge base that enable self-service support for Customers/Partners Oracle MississaugaOntario
