Company : Concentrix Location : Mississauga Ontario From : Neuvoo CA
We are dedicated to creating success for our clients, the communities around us, and each other.
All of this is possible because of the talent you have to offer.
At Concentrix, you can truly Own Your Future! Essential Responsibilities:
Strategy :
Analyze data, using statistical methods and applications, in order to evaluate the outcomes and effectiveness of workplace programs.
Analyze job requirements and content in order to establish criteria for classification, assessment, selection, training, and other related personnel functions.
Conduct research studies of physical work environments, organizational structures, communication systems, group interactions, morale, and motivation in order to assess organizational functioning.
Develop interview techniques, rating scales, and psychological tests used to assess skills, abilities, and interests for the purpose of employee selection, placement, and promotion.
Formulate and implement training programs, applying principles of learning and individual differences.
Identify training and development needs.
Observe and interview workers in order to obtain information about the physical, mental, and educational requirements of jobs as well as information about aspects such as job satisfaction.
Study organizational effectiveness, productivity, and efficiency, including the nature of workplace supervision and leadership.
Advise management concerning personnel, managerial, and marketing policies and practices and their potential effects on organizational effectiveness and efficiency.
Counsel workers about job and career-related issues.
Participate in mediation and dispute resolution.
Write reports/ participate in research findings and implications in order to contribute to general knowledge and to suggest potential changes in organizational functioning.
Drive initiatives to achieve pre and post mental health intervention outcomes Evaluate program effectiveness and analyze data Driving Continuous Improvement Initiatives Recommend organizational process or policy change Prepare operational budgets to support programs Employee care:
Individually Conduct needs assessments/ psychometric assessments Monitor health of employees Conduct 1:
1 counselling sessions to guide and coach the employees.
Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
Manage clinical cases as appropriate Ensure appropriate escalation procedures in place Tracking all data for Client facing business reporting Group Workshops/Sessions Design activity-based, customized workshops based on the particular nature of the work:
on how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
To address common observations/issues Report on health outcomes of members Where appropriate and within budget, selecting and managing vendors, brokers and consultants.
Reporting & Communications :
Communicate with the management team on a regular basis to discuss observations and insights Communicate with the client on a regular basis, agreeing format and cadence of reports, additionally attending any vendor forums Oversee all communications to agents Oversee dashboards and reports creation Report on health outcomes of members Measuring Return on Investment (ROI) on all wellness initiatives.
Managing personal confidential records and reports Candidate Profile:
Industrial/ Organizational Psychologist -MA/ MBA/ MPhil Psychology/ PhD Additional certifications in a range of therapies beneficial Minimum 7 years of experience in wellness or psychotherapy field.
Experience with innovation & strategy in wellness programs, preferably within a Corporate setting Customer Management exposure and Content Moderation would be a big plus! Excellent communication skills Empathic and pleasant manner, blending well with both teams & individuals Able to build required trust Innovative approach Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix MississaugaOntario
