Manager IT Operations & Support > Toronto > Joboolo CA :
Company : University of Toronto Location : Toronto Ontario From : Talent CA
With our robust and comprehensive educational training programs (DDS, MSc, PhD degrees, IDAPP and other specialty programs), our emphasis on community outreach and care, and our internationally known and interdisciplinary research mission, the Faculty of Dentistry at the University of Toronto continues to earn its reputation as one of the top dental schools in North America.
Throughout more than 145 years of dental education - - the oldest, largest and most comprehensive training program in Canada - - we have striven to graduate the highest quality of students while providing the public the highest standards of care.
We are driven by our vision to improve health by advancing dentistry through inspired leadership, innovation, and excellence in education, research and practice.
Your Opportunity Under the direction of the Director I&ITS, the Manager, IT Operations & Support is a subject matter expert as a Workstation Engineer, responsible for planning, directing and supervising the design and implementation of technologies related to all aspects of workstation computing, OSD, application packaging/deployment, Active Directory, GPO, SCCM and expert at troubleshooting complex workstation subjects.
This professional is the principal administrator and technical resource for developing the Faculty's workstations and application deployments.
This position has the primary responsibility for planning and oversight, business operations, human resources administration, communications, data management and financial management of the IITS Service Desk at the Faculty.
In this position, you will be responsible for the leadership and management of in the daily IT operation within the Faculty and in collaboration with departments and units across the Faculty and the University.
You will use a mix of management and leadership skills to lead 6 unionized staff members and casuals, and coordinate all the work involved in projects associated with workstation infrastructure, the day-to-day maintenance of systems and other activities related to field services work.
You will be responsible for the strategic development of measures to evaluate the effectiveness of the IT operations within the Faculty.
You must maintain current knowledge and strategic vision in developing future technologies with regard to their potential application to the university environment, and possess an expert knowledge of enterprise LAN and WAN technologies.
As a member of the Information and Instructional Technology Services (I&ITS) department, you will share its vision with regard to client-centricity, administrative and operational excellence, team cohesion, and promotion of I&ITS best practices.
Qualifications EDUCATION:
A university degree in Computer Science, or related discipline, or an equivalent combination of education and experience.
ITIL certification an asset.
EXPERIENCE:
Minimum 7 years of relevant and progressive experience in IT operations, preferably in a post-secondary education or health-care institution.
Experience with conducting privacy impact assessments (PIAs) and developing privacy policies and procedures in compliance with PHIPA and other privacy laws.
Experience meeting the needs of stakeholders such as faculty, students, and staff.
Experience leading and managing staff, preferably in a unionized environment, and building and maintaining effective working relationships with diverse groups.
Experience with developing and monitoring budgets and forecasting costs, and financial planning.
SKILLS:
Excellent management and leadership skills, ability to mentor and inspire collaboration and teamwork, and the ability to effectively lead and manage change in a complex and collaborative setting.
Proven client relationship management and highly developed skills in oral and written communication, including effective facilitation, negotiation and presentation skills.
Strong project management skills, overseeing multiple projects or initiatives.
Proven track record of successful implementation of IT projects.
Good problem solving and analytical skills; sound judgement, ability to recognize and assess operational significance of a problem; control/mitigate the risk and set priorities accordingly; analyze complex situations and implement practical solutions quickly; strong ability to assess risks and controls of network and telecommunications infrastructure and operations.
OTHER:
Good working knowledge of the key principles and requirements of PHIPA, such as the collection, use, and disclosure of personal health information.
Knowledge of emerging privacy and security threats and best practices to address them in a healthcare context.
Strategic approach to planning; ability to deal with senior university administrators in a manner which facilitates cooperation; high degree of political acuity, tact, diplomacy, credibility, and judgment.
Strong service-oriented approach with a continuous improvement mindset; and ability to understand and work with a multi-faceted user community.
Deep understanding of service management principles and frameworks (e.g.
ITIL), including incident, problem, change, and service level management.
Ability to work under pressure of high volume and expectations, while meeting multiple deadlines for multiple projects.
Proven commitment to Equity, Diversity and Inclusivity.
Demonstrated broad knowledge of IT systems, infrastructure, instructional, classroom and audiovisual technologies.
Both broad and in-depth knowledge of industry innovations and emerging technology in general IT industry.
This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.
Closing Date:
02/12/2024, 11:
59PM ET Employee Group:
Salaried Appointment Type :
Budget - Continuing Schedule:
Full-Time Pay Scale Group & Hiring Zone:
PM 4 - - Hiring Zone:
$102,763 - $119,892 - - Broadband Salary Range:
$102,763 - $171,273 Job Category:
Information Technology (IT) Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community.
We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities.
We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey.
This survey is voluntary.
Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff.
Results will be aggregated for institutional planning purposes.
For more information, please see http:
//uoft.me/UP.
Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members.
Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA).
As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact [redacted]. University of Toronto TorontoOntario
