Valet Parking Supervisor > Fairmont Royal York > Joboolo CA :
Company : Fairmont Royal York Location : Toronto Ontario From : Neuvoo CA
Another stunning chapter for FairmontRoyalYork has begun.
Job Description The Guest Services team is the first and last guest touch point at our property - as the manager you lead the team who creates a warm welcome and sends our guests off with a fond farewell.
You enjoy working in the operation and being on the front lines of the guest experience, regularly coaching and supporting your team at our entrances and lobby spaces.
You thrive in a fast-paced environment, enjoy troubleshooting for your team and the challenge of creating the desired guest experience motivates you to achieve a great guest experience at all times -Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service -Ensure the daily smooth running of the Guest Services team, which is made up of the Door, Bell, and Valet teams -Coordinate the training, operations, and success of the valet department -Leadership point of contact on the driveway, ensuring smoother arrivals and departures.
Leading the team on organization, intake, communicating capacity limits and alternatives for guests -Implementing arrival and departure SOP's, fostering a service-oriented culture -Understand and exemplify the service standards for each role -Respond to both employee and guest issues promptly, completing follow up and involving the Guest Services Manger when taking corrective action as required -Liaisewith other department to ensure smooth guest arrival and departure experience -Act as property champion for valetparking system and assist with coordinating with external parking contacts -Regularly inspect both guest and employee facing workspaces to ensure they are clean, well maintained and appropriately stocked -Liaise with VIP parties (i.e.
State Visits) special attention guests, ensuring that transportation is in order, inspecting where necessary -Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures -All other duties as assigned Qualifications -Service focused personality is essential -Passionate about guest experience -Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel.
-Minimum of two years previous experience in a Rooms department, preferably Front Office operations -Must have a well-rounded understanding of all aspects of hotel operations -Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
-Must work well under pressure in a fast paced environment and handle conflicting priorities -College degree in Hospitality management or related field preferred Additional Information -Accor Employee Travel Discount Program -On-shift hot or cold meal in The Hive Cafeteria -Employee Assistance Program (EAP) -Extended healthcare plan coverage -Opportunity to develop your talent and grow within the Company and across the world! -Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 FairmontRoyalYork TorontoOntario
