Company : Foss National Leasing Ltd. Location : From : Talent CA
This individual has a minimum of 4 to 5 years’ experience, is passionate, professional, has a positive attitude, and shares our obsession with customer service.
This is a HYBRID role for our Markham, ON location.
About the role:
As a StrategicAccountManager, one is expected to possess exceptionally high analytical competency (inclusive of Excel and PowerPoint skills) balanced with a strong professional presence and customer focus.
You will partner with clients and the client services team to identify opportunities to drive business growth & profitability, and help clients achieve their fleet goals.
In the role of the StrategicAccountManager, you will identify opportunities to improve our clients’ fleet performance through in-depth data discovery, and through financial and process analyses.
This will include gathering, analyzing and interpreting data, drawing conclusions, determining the appropriate course of action, reporting results, and making meaningful recommendations.
You will then be responsible for working with the client to execute upon your recommended courses of action.
Specific responsibilities include:
Conduct in-depth discovery, financial and fleet process analyses with current customers and prospects, sales personnel (using existing and ad-hoc financial models) to identify, communicate and implement productivity solutions that drive value for customers; Provide high-impact, value-added analytical support to Client Services to grow existing customer relationships, participating in deal strategy sessions, preparing and presenting customer reviews; Identify and execute on volume and service program upsell opportunities to drive business growth and profitability; Support customer implementation of recommended actions and track realization of cost savings through dashboards and reviews; Participate in training and developing best practices, which can be leveraged and used by other members of the team; Prepare and deliver customized presentations outlining results of individual analyses; Provide technical knowledge of leasing, accounting and fleet services offered to customers and prospects.
Complete all mandatory initiatives to improve client retention and penetration of leased units and service programs.
Monitor and manage data accuracy of all client information maintained in designated systems (AS400, Salesforce, etc.) Provide on-going client relationship management, support, consultation, training and other services which are reasonably expected by our clients Co-ordinate resources in the delivery of services to clients Take the lead role in on boarding new clients to ensure smooth transition and enhanced customer/driver experience Assistance to Account Executives in the sales process, including but not limited to, quotations, concession management, strategies, recommendations, proposals, consultation with prospects, participation in presentations, and initial customer set-up and structure Desired Skills and Experience:
Capable of communicating with potential customers at all levels of an organization, with an emphasis on listening for problems that need to be solved Flexibility and ease with having multiple customer contacts Possesses a financial background to understand the present value of a financial transaction Has an interest in finding solutions for problems both internal and external to the business Capable of handling multiple prospects at different stages of development at any given time Likes to develop working relationships with clients and is able to adjust their approach based on the situation that they are presented with Minimum of 4 years’ experience in a similar role ideally in the fleet automotive sector Above average Excel and Powerpoint skills Salesforce experience and asset Bilingual (French/English) considered an asset but not required What you can expect from the company:
A fun, fast paced, open and friendly work environment Very competitive salary and commission package Full benefit program Hybrid work environment Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment How to Apply .
We use an online application process which will assess your qualifications, traits, and culture fit, as well as your resume. If you decide to apply we would like you to give us a short pitch on why you are perfect for us. You will be asked to provide an impact statement – it is the first thing we will see, so here your chance to make an amazing first impression.
The whole application should take about 5-10 minutes maximum to complete.
We will review applications as they are received.
Thanks to everyone who applies; if we are not able to meet, we will send you a notice so you know where you stand.
Should you require any form of accommodation during the application process, please let us know. FossNationalLeasingLtd.
