Spa Director > Brentwood Bay Resort > Joboolo CA :
Company : Brentwood Bay Resort Location : From : Neuvoo CA
We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals.
As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.About the job.The Spa Director is responsible for overseeing all spa operations and providing leadership to ensure a seamless guest experience.
This position requires an entrepreneurial mindset, strong leadership qualities, and exceptional communication skills.
The Spa Director works closely with the Spa Supervisor to manage day-to-day operations, establish service level standards, address concerns, promote wellness throughout guests' experiences, and encourage team accountability and personal empowerment.About you.An interest in being part of a progressive leadership team that fosters a work culture of honesty and integrityProfessional and warm presence with a proven aptitude for managing People flow effortlesslyStrong leadership skills with the ability to inspire and motivate a teamConfidence and calmness in every interaction, ensuring guests feel secure and well taken care ofGuest-centric approach to work, empowering team members to consistently provide an ideal spa experienceEffective, efficient, and professional communication skillsExcellent decision-making skills with a focus on attending to the small details that make a differenceStrong proficiency in Microsoft Suite (Word, Excel, PowerPoint) and spa software (Vagaro or similar)Solid understanding of financial management and budgeting principlesProven experience (3-5 years) in a managerial or director role within the spa or wellness industry preferredBachelor's degree in Business Administration, Hospitality Management, or a related field an assetAvailability to work a flexible schedule, including weekends and holidaysWhat you'll be doing.Oversee all day-to-day spa operationsReview financial statements and track year-to-date progress with the leadership teamDevelop and manage the spa's budget, closely monitoring revenue, expenses, and profitabilityImplement effective pricing strategies, promotions, and packages to maximize revenue generationIdentify opportunities for cost optimization and revenue growthAssist with development of marketing and sales strategiesCreate and implement department operational plans and project management strategiesEnsure consistent quality and adherence to resort standards in guest serviceMonitor team’s skills and identify areas for improvement and performance manage as requiredAccurately schedule spa staff and monitor payroll, ensuring proper coverage and utilization of hoursAssess culture fit during the hiring process, onboard and provide training to new employeesProvide ongoing coaching, personal and professional development opportunities for the teamWhat we offer.This position offers a competitive salary of $70,000-$75,000 per year based on experienceWe are committed to the health and wellness of our team members and offer extensive benefits upon hireManagement meal included each shift in our Arbutus Room or Brentwood Bay PubWork-life balance and four weeks’ paid vacationFifteen complimentary spa treatments at the Brentwood Bay Spa annuallyAn award-winning culture that makes you excited to come to workPersonal and professional development opportunitiesFree paddle sport rentals at the Brentwood Bay MarinaFriends and family discounts on hotel rooms*If you have a disability that requires accommodation during any stage of our recruitment process, please email Josh Norman, Director of HR, at hr@brentwoodbayresort.com and let us know how we can best assist you* Brentwood Bay Resort
