Company : Brentwood Bay Resort Location : From : Neuvoo CA
We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals.
As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.About the job.This position serves as the Spa's point person, providing logistical support in the absence of the Spa Manager and Supervisors.
As a key collaborator, you will be responsible for ensuring smooth Spa operations, including opening and closing procedures, maintaining a clean and welcoming environment, and greeting and orienting guests.
Your attention to detail, friendly demeanor, and ability to manage multiple tasks will be critical in delivering a pristine and energized Spa experience.About you.A warm and professional demeanor with a proven ability to manage the flow of people with easeA graceful and mindful approach to life, recognizing the impact you have on the entire spa experience as the bookend positionA confident and calm demeanor that instills a sense of trust and capability in all interactions with guests and team membersA guest-centric approach to work, dedicated to helping team members consistently provide an exceptional spa experienceStrong communication skills, both efficient and effective, to ensure seamless operations and guest satisfactionExcellent decision-making skills, coupled with a keen attention to detail and a love for ensuring even the smallest details are taken care ofProficiency in Microsoft Office and prior experience with booking software is an assetPreferred minimum of 1 year of experience in a reception, customer service, office administration, or sales positionOpen and flexible availability, including weekends, is required for this role.What you'll be doing.Efficiently book, modify, and cancel spa appointments using Vagaro softwareCreate a welcoming environment for guests, providing excellent customer service throughout their visitProvide knowledgeable recommendations for treatments and products based on individual client needsMonitor and respond to incoming emails through Outlook, handling reservations, inquiries, and requests professionally and promptlyCoordinate appointment scheduling and ensure bookings are organized and efficientAnswer phones promptly and professionally, assisting with inquiries and reservationsFollow established procedures for invoicing, cash handling, and cash-out, meeting monthly sales targetsPerform opening and closing duties for the spa, including administrative tasksRecommend spa products and maintain stock levels, following established product management proceduresRespond to and resolve guest concerns and feedback in a timely and professional mannerWhat we offer.This position offers a competitive wage of $20-$21 per hour based on experience, with the potential to earn additional commissionWe are committed to the health and wellness of our team members and offer extensive benefits to support their well-beingAn award-winning culture that makes you excited to come to workThe opportunity to showcase your skills and make a difference in a stunning locationPersonal and professional development opportunitiesAn employee referral program that offers a cash bonus for successful candidatesEmployee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa, as well as free paddle sport rentals at the Brentwood Bay Marina for you and a friendFriends and family discounts on hotel rooms*If you have a disability that requires accommodation during any stage of our recruitment process, please email Josh Norman, Director of HR, at hr@brentwoodbayresort.com and let us know how we can best assist you* Brentwood Bay Resort
