Service and Warranty Manager > Durabuilt Windows & Doors > Joboolo CA :
Company : Durabuilt Windows & Doors Location : Edmonton Alberta From : Neuvoo CA
Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.
Exceptional talent, Passionate ServiceManager with the following accountabilities:
This role has 100% accountability to own exceptional customer experience Work with the team and set SOPs to elevate the way we deliver on customer experience.
Responsible for managing the department, reducing operating costs and making it profitable.
Coach, mentor and run day to day operations with a team of technicians, apprentices, CSRs Run all aspects of business for productivity including quoting, ordering, scheduling, and invoicing Manage internal and external deadlines and provide feedback to quality department Liaise with Customer, Sales and internal teams as required on service issues and opportunities Lend support in all technical aspects including diagnostics and parts support as required Ensure that the team has right capabilities to exceed department’s KPIs Resource planning is a key function for this role.
Managing expenses, Service sales, health and safety are crucial to this role.
Complying with all safety requirements such as toolbox and safety meetings and hazard analyses.
Responsible for cost coding, time and materials.
Monitor and deliver all aspects of HR interlocks for the team REQUIREMENTS & QUALIFICATIONS:
Passion for delivering exceptional customer experience Coaching and mentoring skills to upskill staff to deliver the mandate for customer experience Ability to lead a team of 30 – 40 direct reports Experience in windows and doors or related industry Understanding business dynamics, foresee business risks and opportunities Adaptable and flexible with managing multiple priorities and timelines DurabuiltWindows & Doors EdmontonAlberta
