Company : Procom Location : Burnaby British Columbia From : Talent CA
The scope of activities will also include the following tasks:
Troubleshooting, programming changes, operational & migration support of Avaya CS1000, NEC SV8000, SBC and Genesys pure-connect systems.
Preparation of documentation related to the assessment, design, implementation, and operational support of the legacy voice infrastructure and the current Cisco voice networks.
Assist with the preparation and installation of the Cisco voice network infrastructure.
Assist with the coordination and integration of new Cisco voice system with existing site telephony systems such as Avaya CS1000, Avaya Session Manager, Oracle SBC & NEC SV8000 systems.
Provide network implementation / production cutover services outside of normal business hours, as required.
Provide technical direction / assistance to Voice Network Specialists Develop an understanding of the current Health Care standards related to the Cisco voice network equipment installation / configuration / operations SeniorVoiceEngineer - Mandatory Skills A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor network certifications, and at least eight (8) years of recent legacy Avaya/NEC, SIP trunking, Genesys contact center and Cisco voice network design, estimate preparation, planning, site assessment, and implementation experience.
In addition, the successful candidate will have the following experience:
In-depth knowledge / experience with current voice network standards and industry best practices required to implement a reliable voice network infrastructure.
Extensive experience with enterprise-grade legacy PBX and Cisco voice systems.
Self-directed, highly motivated, and results oriented.
Sound judgment and decision-making skills.
Team player with well-developed interpersonal skills.
Good written and verbal communication skills Proficient computer skills using Microsoft Office Critical / Mandatory Skillset:
Demonstrate expert-level knowledge, possess real-world experience and references of successfully delivering projects of similar complexity or size/magnitude.
Possess at least 2 years of hands-on experience with complex service provider - level SIP Network and associated troubleshooting.
Experience with deploying transcoders, header manipulation rules, normalizing SIP traffic and other VOIP PBX interconnections.
Experience with Firewalls, SIP Trunking, Peering and Quality of Service (QoS) and associated voice technologies.
Experience with Oracle/ACME Packet SIP components and systems.
Experience with Designing, testing and implementing Dial plans supporting the conversion of PRI to SIP carrier trunking on Oracle SBC, and SIP to PBX technologies.
Lead the transition to Operations of Oracle Session Border Controllers for Ongoing Migration Involving Skype to Teams, VoIP PBXs, Fax over IP.
Implementation, upgrade and support of Oracle SBC hardware & software.
Implementation, upgrade and support of Oracle ECB and EOM Software.
Perform system maintenance, upgrades, and migration.
Provide input to the problem management process, including assessing and evaluating software and hardware anomalies.
Support the root cause analysis efforts to determine problems and develop remediation activities.
Interact with vendor support service groups to ensure proper support during outages or periods of degraded system performance.
Create and maintain standard operating procedures and guides for new and/or existing perimeter hardware and software.
Address Tier III escalation issues.
Desirable skillset:
Oracle or ACME Packet SIP system certification (i.e.
