Company : American Express Location : Toronto Ontario From : Talent CA
At AmericanExpress, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.
Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.SeniorManager of Compliance Advisory & IssueManagementReporting to the Director of Compliance Advisory & Accessibility Officer, the Sr Manager of Compliance Advisory & IssueManagement will be responsible for a portfolio of critical compliance program functions within Amex Bank of Canada’s Compliance Advisory team.
The role will have four primary strategic components to it:
1 – Serving as the Compliance lead in the Bank’s IssueManagement program; 2 – Supporting the Accessibility Officer in administering oversight of the Bank’s Accessibility Plan and compliance framework; 3 – Compliance advisory support across various Bank departments; and 4 - Compliance advisory support for the migration of the Bank’s legal Inventory to a new Enterprise solution.This position must maintain a clear understanding of the regulatoryrequirements, internal expectations and processes across all lines of business in order to successfully control and mitigate risk.
The position has responsibility for contributing to the development and maintenance of a strong Compliance regime and culture that provides effective management of compliance risk in accordance with the local market legal and regulatoryrequirements and internal AmericanExpress policy.The role will also have responsibility for leading one Compliance Advisor direct report.
The role requires strong partnerships with operations, business and leadership teams as well as oversight functions to provide oversight on effectively regulatory risk management.
How will you make an impact in this role? Lead the Compliance IssueManagement process, including review and assessment of Risk Events, collaboration with business partners to review Event Action Plans, and oversight and approval of Event milestones (stopping customer impact, remediation of customers, and enhanced controls).Responsible for drafting of Reportable Compliance Issues (RCIs) for risk events meeting regulatory self-reporting requirements under FCAC market conduct obligations.Maintain a standard reporting process for the reporting and ongoing management of compliance issues including routine reporting, as directed or requested, to all levels of the organization including seniormanagement.Oversight and accountability for the Bank’s Accessibility framework and procedures, including the development and maintenance of the Bank’s Accessibility Plan and Progress reporting on an annual basis, customer and colleague accessibility feedback processes, accessibility complaints and servicing escalations, as well as reporting to the regulators.Compliance advisory support for the migration of the Bank’s legal Inventory to a new Enterprise solution, which will require in-depth knowledge and understanding of applicable regulations and how they apply to the Bank’s products, services and line of business control frameworks.Provide significant input into the strategic direction and improvement of the Compliance program, devise and implement policies and procedures to achieve compliance, identify applicable legal compliance requirements and regulations, provide guidance to the business on compliance issues and support regulatory relationships, as required.Communicate new regulations and legislation, emerging risks, regulatory trends and best practices and develop and provide specialized training as needed.
As appropriate, lead the development and monitor the implementation of Compliance Program goals, conduct on-going reporting of Program results, and consult on business activities needed to close identified compliance gaps in a timely and effective manner.Ongoing working relationship with General Counsel’s Office, Operational Excellence, Audit, Risk, Human Resources and the Compliance network at market, regional, LOB and Enterprise levels.Maintain working knowledge of relevant legal and regulatoryrequirements.
As needed, utilize General Counsel’s Office, Audit, Risk, or Line of Business and Enterprise Compliance experts.Talent development and people leadership.
Lead, recruit, manage, develop, coach, motivate and review performance and talent assessment of Compliance personnel.
Minimum Qualifications At least 10 years of experience in compliance, risk management, or a legal role within a financial institution.
University degree in related field or equivalent combination of education and business experience. Postgraduate degrees or professional designations would be considered an asset (JD / LLM / MBA / CFA / CIPP / CAMS).Strong knowledge of financial products and services, and applicable compliance requirements.
Bank Act, Financial Consumer Protection Framework, PIPEDA, CASL, ACA, AODA, etc.).Experience in Compliance IssueManagement, with specific experience assessing events and drafting RCIs for the Financial Consumer Agency of Canada (FCAC) would be considered a strong asset.
Experience collaborating with multiple business units while leading enterprise programs that require understanding of technology implementation would be an asset.Strong program and project management skills with a proven track record of managing multiple projects in a high-pressure environment.Solid understanding of card operations including customer service, credit, collections, fraud, new accounts, back office, others, and their control environment would be an asset.Proven strategic thinker with the ability to prioritize and implement sustainable solutions to address gaps and improve efficiencies.Ability to effectively work with and influence stakeholders at different levels across the blue box.Comfort with taking the lead, defining strategies, recommending solutions, and informing stakeholders.Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to frequent change.
Please note, this is a hybrid role based out of our Toronto office.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities AmericanExpress is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).
If you have a disability and need accommodation, please speak with the Recruiter for more information.Offer of employment with AmericanExpress is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. AmericanExpress TorontoOntario
