Company : Sun Life Location : Waterloo Ontario From : Talent CA
In this role, you will drive the service design for a portfolio of client journeys to produce measurable business and client impact. You will work closely with partners from across the business to identify opportunities, explore concepts and co-create expectational experiences. You will apply service design tools to create a comprehensive view of future state experiences by connecting client facing digital/ non-digital touchpoints with back-end capabilities to support development and delivery phases. What will you do? Design end-to-end, integrated omni-channel experiences for our clients based on a deep understanding of client behaviours, business strategy and operating models.
Lead the exploration, definition and design for your portfolio by leveraging innovative design methodologies to produce service design deliverables including competitive scans, service blueprints, future state journey maps, storyboards, concepts, iterative prototypes and user testing. Partner closely with colleagues across business strategy, UX, product development and technology to support discovery activities and co-create future state experiences to inform delivery roadmap.
Translate complex systems and challenges into compelling narratives to engage key stakeholders and challenge status quo. Support the Director, Journey Design and key partners to help define the Canada CX Strategy and prioritized client journeys.What do you need to succeed? 5+ years experience in service design, CX strategy, product strategy or a closely related field is requiredPost-secondary education in a related field Command of design methodology in working through complex ambiguous challenges Comfortable in critically assessing systems and processes to effectively challenge current state operating models Expertise in analyzing and synthesizing qualitative and quantitative data from multiple sources to form a holistic understanding of a problem spaceDemonstrated ability to present compelling arguments for change Facilitation skills to lead a range of workshops and ideation sessions to co-create with business partners and end-usersFamiliarity with emerging technology and how it can be applied to elevate client experiencesStrong collaboration skills to establish partnerships with key business unit stakeholders Strong visual communicator with the ability to produce artifacts at different levels, such as system maps, storyboards, and UX prototypesBackground in financial services is strongly preferred What’s in it for you? Competitive salary and bonus structure influenced by market range data 20 days vacation per year and an innovative sabbatical program A friendly, collaborative and inclusive culture Flexible Benefits from the day you join to meet the needs of you and your family Pension, stock and savings programs to help build and enhance your future financial security Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle Additional Requirement Please note that selected candidates will be required to share a portfolio of work that demonstrates your approach, and how it has led to transformational changes related to client experience. L’échelle du salaire de base est pour l’emplacement principal du poste affiché.
Elle peut varier selon l’emplacement du candidat sélectionné et d’autres facteurs.
En plus du salaire de base, les employés admissibles de la Financière Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie.
Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe. Depuis toujours, la diversité et l'intégration sont au cœur des valeurs de la Financière Sun Life.
Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues.
Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ‘’.À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d’eux-mêmes.
Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels.
N’hésitez pas à en discuter pendant le processus de sélection.Nous remercions tous les candidats de l'intérêt manifesté pour ce poste.
Nous ne communiquerons qu'avec les personnes qui auront été retenues pour passer une entrevue.Échelle salariale:
