Company : Recrute Action Location : Waterloo Ontario From : Talent CA
•Join a passionate and inclusive team of professionals.Responsibilities:
•Open, prepare, and sort all incoming mail for digital imaging and subsequent processing.•Analyze document content to identify the relevant Business area/work type (Individual Life, Wealth Management, Affinity, GSRS, Bank, Group).•Apply appropriate tracking methodology for specific mail streams and processes.•Perform document scanning on high-speed scanners as needed.•Monitor select workflow queues to troubleshoot imaging issues directed from Business Unit processing areas.•Provide quality control to ensure accuracy and completeness of processed documents.•Act as a liaison between Office Services and Business Unit customers, providing excellent quality customer service.•Maintain a consistent workflow, set priorities, and work within tight deadlines to meet Service Level Agreements.•Impact the ability of all Business Units to process work efficiently through timely and accurate document processing.What you will need to succeed:
•Strong organizational skills.•Time management skills.•Experience in a deadline-driven environment, demonstrating proficiency in managing fluctuating work volumes and adeptly setting short-term priorities.•Ability to recognize a wide variety of documents, categorize them accordingly, and demonstrate critical attention to detail and accuracy in document analysis and processing.•Ability to work effectively both independently and collaboratively in a team environment.•Knowledge of AWD, CICS, Lotus Notes, IAS, Compass, InfoDirect.•Excellent verbal and written communication skills (bilingual in English and French is an asset).•Experience in customer service.Why Recruit Action?Recruit Action (agency permit:
AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.# MFCJP00012343 RecruteAction WaterlooOntario
