Member Service Representative > Crowsnest Pass > Joboolo CA :
Company : Servus Credit Union Location : Crowsnest Pass Alberta From : Talent CA
Reporting to the Supervisor MemberService, you play a vital role as the face of our CreditUnion.
As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
More specifically, the scope of your responsibilities will include, but are not limited to:
Providing competent and courteous service to members, exceeding their expectations, and making them feel at home With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing Understanding member needs and identifying opportunities to promote CreditUnion products and services – referring them to appropriate team members and external partners as required Achieving or exceeding assigned sales and referral goals Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to ServusCreditUnion Contributing positively to branch morale and a cohesive work environment Requirements To qualify, you must have customer service or sales experience, cash-handling experience, and a high school diploma .
Although not required, the following experience, education/certificates are valuable assets:
Previous experience working with a financial institution Post-secondary education in Finance (or related studies) Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates with enthusiastic energy, impeccable communication skills, and who are effortless in building rapport with our members.
If you are a positive, organized, and detail-oriented person looking for a long -term career growth, then we encourage you to apply! Benefits Working for Servus has outstanding benefits.
In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
Training & Development Opportunities Career Advancement Potential Flexible work options Competitive Compensation including performance-based incentive pay Meaningful work towards individual corporate goals For information about these benefits and more, click here.
At Servus, our employees are also members.
This means you'll have all the benefits of being a member of the creditunion including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks! What happens next? Thank you for applying with ServusCreditUnion! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps.
Should you require an accommodation during the application and selection process, please contact us at careers@servus.ca with the position and location you are interested in.
Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness.
We value and celebrate the richness that diverse backgrounds and experiences bring to our community.
Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply! #indm ServusCreditUnion CrowsnestPassAlberta
