FOH Associate (FT& Weekday Evening) > Sweat and Tonic > Joboolo CA :
Company : Sweat and Tonic Location : Toronto Ontario From : Talent CA
Creative lounge spaces inspire collaboration and innovation. We are seeking a committed and enthusiastic Full-Time Front Desk Associate at Sweat and Tonic - Yonge/Shuter who is eager to advance their career and provide exceptional guest experiences.
As a valued member of the Front of House team, you will actively engage with guests and foster positive relationships within our community.
Your responsibilities will include assisting guests throughout their entire studio experience. Primary Job Responsibilities Support the Shift Manager to provide seamless studio operations.
Assist in training and guiding new team members and Sweat Equity.
Act as a coach, providing guidance to help team members prioritize tasks effectively.
Professionally greet and assist members and guests.
Support the Shift Manager in various studio technical difficulties.
Assist in maintaining orderly and clean studio spaces, common areas and retail area.
Respond and assist with guest inquiries, concerns and discrepancies.
Maintain/update guest accounts.
Answer phone calls in a professional and timely manner.
Conduct comprehensive studio tours for new guests.
Assist with studio opening/closing procedures.
Deliver exceptional guest services that align with standard operating procedures.
Willingness to safely de-escalate situations of shoplifting and/or trespassing (formal training will be provided).
Aid in ad hoc tasks for other departments.
Qualifications 1-2 years of experience in customer service, administration, and/or hospitality, preferably with a premium brand.
Proficient in both written and verbal communication, demonstrating excellent communication skills.
Exceptional customer service abilities, dedicated to delivering outstanding service experiences.
Self-motivated with a strong orientation to work collaboratively and an ‘all hands on deck’ attitude.
A personal interest in health and fitness would be considered an advantage.
Compensation and Benefits Competitive hourly wage dependent on experience.
10% annual bonus plan Quarterly bonus incentive program Comprehensive health benefits Unlimited S&T membership for you and a loved one Additional paid vacation day on your birthday Annual salary appraisal 40% off at Sweat and Tonic shop 20% off at Tonic Bar Access to discounts at up to 5,000 retailers across Canada Employee Assistance Program Top-up parental leave Up to $2,500 tuition reimbursement annually About You You are an accomplished team player who works cross functionally with a diverse team.
You possess excellent problem solving skills and an ability to take initiative and assist with studio tasks and finding effective solutions without direction.
As a Front Desk Associate you will prioritise the guest experience above all.
As someone with excellent communication you will aid in providing a seamless guest experience.
Your friendly and professional phone and email etiquette is essential to this process.
You will assist the Shift Manager in fostering a collaborative team that operates cohesively, with a shared focus on learning and growth between team members.
Additionally, all FOH Associates will receive training on non-physical de-escalation in challenging situations and inventory loss management (theft) with members of the downtown community.
The successful candidate will work approximately 30 scheduled hours per week.
The candidate must have availability Monday - Friday from 4:
30 - 10:
30 PM.
Inclusion and Equal Opportunity Employment We are an equal-opportunity employer.
In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.
Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Why should you work for Sweat and Tonic? We are a team of experts that collaborates, grows, and succeeds together.
Our mission is to create a local, curated fitness experience for sweat addicts to challenge their minds and bodies within a community that grows, succeeds, and celebrates together.
As young and innovative industry leaders, we are constantly pushing the boundaries of what a place between work and home can offer, and how wellness can be integrated as an everyday practice.
Our world-class team includes triathletes, breathwork specialists, competitive boxers, an Ironman, a Reiki Healer, kinesiologists, nutritionists, and more.
We provide competitive pay, comprehensive health benefits, growth opportunities, and the chance to work in a beautiful, wellness-focused environment.
To learn more about our team and vision, visit sweatandtonic.com.
Inclusion and Equal Opportunity Employment We are an equal opportunity employer.
In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.
Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
To learn more about Sweat and Tonic:
Visit:
www.sweatandtonic.com Sweat and Tonic TorontoOntario
