Contact Center Representaive > CAA Atlantic > Joboolo CA :
Company : CAA Atlantic Location : Saint John New Brunswick From : Talent CA
Responsibilities What does a day look like?• Answer inbound requests and call back requests for Roadside Assistance.• Dispatch calls to the service provider• Work as part of a shift rotation• Answer general Membership inquiries.• Clerical paperwork• Other duties as required Qualifications This is the perfect opportunity for you if you:
• Are committed to customer service and working in a team environment• Have strong communication and interpersonal skills• Have listening and problem-solving skills with high attention to detail• Have relevant customer service experience• Working knowledge of computer applications and typing skills• Ability to work under pressure• Comfortable with repetitive routines• Competency using Google Maps• High school diploma or equivalent• Bilingual (English/French).
Candidates fluent in English only will be considered Skills Customer Service, attention to detail, Basic computer skills, CommunicationArray About CAA Atlantic What started out as a club for automobile enthusiasts, has grown into the preferred choice for more and more customers in Atlantic Canada.
CAA Atlantic is now focused on being the leader in innovative and cutting-edge technologies driving our members forward, creating a culture of convenience and trust on all of life's journeys. With a successful history spanning over 75+ years, CAA Atlantic is a leading provider of roadside assistance, travel, and insurance services.
At CAA Atlantic, we are dedicated to promoting safety, convenience, and peace of mind for all travelers.
As a member of our dynamic and innovative organization, you will have the opportunity to positively impact the lives of our members and contribute to the growth and success of our company.
Why Work With Us:
Challenging work with an amazing team Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more) A competitive compensation package Generous paid time off based on professional experiencePaid volunteeringTelemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chatHealth and Safety of employees is the number one priority Complimentary Premier CAA Membership An in-house gym facility and/or corporate gym rate and partial reimbursement An innovative and dynamic work environment Ongoing learning and development opportunitiesOur Vision:
To be the most trusted and sustainable Member organization in Atlantic Canada.Our Mission:
To make a difference every day by anticipating, understanding, and exceeding the expectations of our MembersOur Core ValuesWE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect.
Our word is our bond.WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions. WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.Diversity and inclusion at CAA AtlanticAs a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live.
It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.AccommodationApplicants should identify if they require accommodation during the competition process (on a confidential basis).
All postings available in alternate formats upon request.
Other Information CAA offers you:
• Paid, on the job training, where CAA provides you with the tools to do the job.• Generous paid time off based on related professional experience.• Company pension plan• Exceptional benefits package?including:
o Annual - mental health supporto Fertility coverageo Vaccine coverage e.g., Twinrix, Shingrixo Orthodontics for adults and childreno Employee Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat.• Complimentary Premier CAA Membership• Fitness program support• An innovative and dynamic work environment?based on a progressive culture of continuous feedback and positive employee recognition.• Ongoing learning and development opportunities including our employee learning management system.• The safety and wellness of our employees is our number one priority.• Challenging work with a great organization?committed to our people.• Strong commitment to the community including paid volunteer time.• Access to complimentary credit counselling services• Schoarship opportunities for children and grandchildren CAA Atlantic SaintJohn New Brunswick
